Privacy Policy

Effective Date: 8/1/2023

CSR Agent (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the “Site”) or use our services (the “Services”). Please read this policy carefully. If you do not agree with the terms, please do not access or use our Site or Services.

1. Information We Collect

We may collect information in the following ways:

  • Personal Information: When you register, use our Services, or communicate with us, we may collect personal details such as your name, email address, phone number, billing information, and any other data you voluntarily provide.
  • Call Data: When using our AI call handling services, we collect call data, including recordings, transcripts, caller information, and the details you specify for collection.
  • Usage Data: We automatically collect certain information when you visit our Site or use our Services, such as your IP address, browser type, device information, and browsing behavior through cookies or similar technologies.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Provide and Manage Services: To create and manage your account, process transactions, and provide customer support.
  • To Improve Our Services: To analyze how users interact with our Services and enhance the user experience.
  • To Communicate with You: To send service updates, respond to inquiries, and provide information about our products, services, or promotions.
  • To Comply with Legal Requirements: To fulfill legal obligations or respond to legal requests from authorities.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

  • Service Providers: We may share your data with third-party vendors who help us operate our business, such as payment processors, cloud storage providers, and analytics services. These providers are required to maintain the confidentiality of your information.
  • Legal Compliance: We may disclose information if required by law or in response to a valid legal process, such as a subpoena or court order.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the acquiring company.

4. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no system is entirely secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

  • We use cookies and similar tracking technologies to collect usage data, remember your preferences, and improve your experience on our Site.
  • You can adjust your browser settings to refuse cookies or to alert you when cookies are being sent. However, some features of the Site may not function properly if you disable cookies.

6. Data Retention

We retain your personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, or enforce our agreements.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: You can request access to your personal information that we hold.
  • Correction: You can ask us to correct any inaccuracies in your information.
  • Deletion: You can request that we delete your personal information, subject to certain legal requirements.
  • Opt-Out: You can opt-out of receiving marketing communications from us at any time.

8. Children’s Privacy

Our Services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have inadvertently collected such information, we will take steps to delete it.

9. International Transfers

If you are located outside of the United States of America, please be aware that your information may be transferred to, processed, and stored in USA. By using our Services, you consent to such transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by posting a notice on our Site or sending an email. Continued use of the Site or Services after any changes constitutes acceptance of the new policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us on our website.